OITG | BOOKING POLICY

ACCOMMODATION
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.( in case of the above hotel is not available, a similar one will be replaced.

SPECIAL REQUEST
If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform The company when booking. Such requests are subject to confirmation and availability.

RESERVATION & DEPOSIT
Reservation
The booking should be made prior 35 days of tour departure.

Deposit
A deposit 100% by credit card of tour fare per person is required upon booking. If the total amount exceeds US $ 5,000, a 50% deposit is required by Bank Transfer. Balance payment is to be paid in full upon arrival in Cambodia.
Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

CANCELLATION & AMENDMENT
Group Cancellation Charged/Person
- More than 40 days prior to departure. - No Charge
- 15-30 days prior to departure. - 20 %
- 08-14 days prior to departure - 30%
- 03-07 days prior to departure - 50 %
- 02 days or less prior to departure-100%

FIT CANCELLATION Charged/Person
- More than 20 days prior to departure. - No Charge
- 10-20 days prior to departure. - 10 %
- 03-10 days prior to departure - 20 %
- 02 days or less prior to departure -50%

FIT NO SHOW Charged/Person
-Due date of the arrival no show - 100%

AMENDMENT
For each amendment made after a booking has been confirmed, an amendment fee of US$ 10 per person will be charged.
An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.

COMPLAINT/CLAIMS/REFUND
Complaints
Any complaint/claims must be made in writing within 2 weeks after services have been rendered.

Claims
No responsibility is accepted in respect of any complaint/claim which is not so made.

Refund
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed. The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities.

PAYMENT METHODS
For your convenience, we provides you 3 ways to make the payment :

1) Telegraph Transfer to
Cambodia Head Office
For cash payment, please remit through
ABN AMRO Bank N. V. New York
CHIPS: 0958
SWIFT: ABNA US33

For Account of Cambodia Mekong Bank, Phnom Penh
Account No, 574-0-738905-41
For further Credit to:
- Beneficiary Account Name: Mittapheap Tours
- Beneficiary Account No 0150167-12

Note: Sender covers the 20USD/transfer for bank commission fee in Cambodia and international bank transmission charges.

2) Credit Card payment ( VISA, MASTER & JCB )
Please fill in Credit Card forms and send to us by fax through :
Fax:( 855)- 23- 213 331 / ( 855) -23- 218585 (fax is more confidential)
Credit card payment, refunds (if applicable) will be made through the credit card company.

3) Cash upon arrival
For any urgent booking, the payment by Cash upon arrival shall be allowed by Mittapheap's staff upon confirmation.

EXTENSION OF STAY
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight.

When extension of stay /deviation can not be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule.

In the event that the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger. Extension of stay/deviation will be at passengers own expenses & Transfer to airport will not be provided.
The air ticket issued is a special ticket, restricted to a specific airline only.

It is non-negotiable, non-endorsable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

TOUR GUIDES
Mittapheap Travel & Tours Co, Ltd. employ more than 20 tour guides, all whom are licensed. Our guide speak speak multilingual languages including English, French, German, Spanish, Japanese, Chinese, Thai, Korean and more. Excellent knowledge of Cambodia's cultures, arts and history and great care are of their value. They say "clients are their King". This simple words reflect their philosophy of putting clients first.

TOUR POLICY AND CHILD FARE
Tour Group
-For group tour of full paying 15 pax and above, one (01) tour leader is given full complimentary on double sharing basis.

Child fare
-Infant of 2 years old and below sharing same room with parents is charged for 10 %
-Child of 12 years old and below sharing same room with parents is charged for 75%

Eligibility
-Below 12 years ( on the date of departure)
-Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with adult.

Travel insurance
We strongly recommend that you take out a holiday insurance policy.
Please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance.

Travel Document
Passengers must possess a valid passport and are responsible for obtaining necessary visa etc., prior to departure. Check with nearby travel agent for other countries' visa requirement and to obtain Tour Orders ( vouchers) for the whole package tours.

For Cambodian visa can be applied upon arrival.

Tourist Visa	Validity	Business Visa	Validity
US$ 20	1Month	US$ 25	1Month

RESPONSIBILITY
One Indochina Travel Group and its associates acts only as an agent for the transportation companies, hotels & other principals for the tour programmer. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting for improper travel documents, possession of unlawful items or irregularities that may be caused to person or property.

Any losses & expenses are the responsibility of the passenger. All proper travel documentation are the sole responsibility for the passenger.
The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc.

If it is necessary or in the case of force major, The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of The Company.

The Company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refunded in full by The Company without further obligations.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company or authorized to commit.

The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.